Careers

Senior STB Support Engineer/Specialist

The Senior STB Support Engineer is responsible for all beIN Sport STBs project/ Products implementation including but not limited to its infrastructure, different platforms, Middleware functionalities and related STBs loaders in addition to rollout and test STBs and MW functionality before and after launching to market.

Missions

• Coordinate activities of running STBs projects to ensure quality and meet timetables.
• Study and evaluate beIN Sport new STBs project and middleware platforms.
• provide advanced technical support for existing system and recommend new technical suggestions and selections beIN Sport STBs and related Platforms.
• Manage STBs project in details with close coordination with the vendors.
• Handle beIN Sport STBs technical productions follow up and monitor and ensure the quality of the products.
• Implement short & long term Maintenance plans with accepted specifications/results.
• Provide MW first level support as well as escalation to concerned vendors.
• Perform, Maintain and support STBs testing platforms and servers.
• Support, follow up and solve reported STBs incident on a daily basis.
• Customize and produce STBs and MW testing and project tracking reports.
• Implement and automate responses to end-users providing status updates and informational notes.
• Document resolutions for future reference.
• Participate in writing technical documents, manuals and guidelines for STBs and MW support for call center usage and/or Customers.
• Participate in Writing Tender technical specifications and requirements.
• Participate in evaluating tenders technically until contracts awarding.
• Provide orientation, documentation and support to the new STBs support staff.
• Evaluate and produce performance reports for his team to his line manager in a regular basis.